Track a Package

It is in the shipping confirmation email we send when your order leaves the warehouse. Search your inbox for a message from EnnisFare with your order number, and check the spam folder if you cannot see it.

Orders are handed to the carrier within 1 to 3 business days and normally delivered within 5 to 12 business days after that. Delivery is free, and we ship within the United States only.

Usually not. Carriers can take 24 to 48 hours after collection to post the first scan, and updates can pause for a day or two while a package moves between hubs. If nothing has changed for 5 business days, contact us and we will check with the carrier.

If the delivery window has passed and the tracking has stalled, get in touch. We open a trace with the carrier, and if the package cannot be located we send a replacement or refund the order in full.

Only before the order ships. Contact us as soon as possible with the order number and the correct address. After the carrier has collected the package, we are not able to redirect it.