Shipping Policy

Every purchase made at EnnisFare is prepared for shipment within 1 to 3 business days of the order date. For this purpose, a business day means Monday through Friday, and excludes federal holidays as well as other observed public holidays.

If you check out after 2:00 PM EST, work on your order may not start until the next business day. Preparation can also run a little longer during busy retail seasons, special promotions, or any stretch when order volume is unusually high. Should we anticipate a meaningful hold-up, we will let you know by email.

After your items have been prepared and handed off for delivery, a confirmation message carrying your tracking details will arrive in your inbox.

Delivery estimates are counted from the day your parcel leaves us, rather than the day you place the order. More than one service is made available so that you can match delivery to what you need.

• Standard Domestic Shipping: arrives in 5 to 12 business days. Our least expensive service, available on every domestic order sent to an address in the United States.

Keep in mind that the windows above are projections and not guaranteed arrival dates. Real-world timing can shift because of severe weather or holdups at the carrier.

To get your items to you safely and on schedule, EnnisFare works with well-established delivery companies. The carriers we rely on most are:

• USPS, the United States Postal Service
• UPS, also known as United Parcel Service
• FedEx
• DHL

Which of them handles a given shipment depends on where the parcel is going, how large and how heavy it is, and the service selected during checkout. Choosing the carrier best suited to each order remains our decision, so that deliveries stay dependable and prompt. If you tell us which company you would prefer, we will try to honor the request, although we cannot promise it.

Every order ships at no cost to you. There is no spending threshold to reach, no code to enter, and no extra fee for quicker service. All orders travel on the same standard service to destinations inside the United States.

Since delivery costs nothing, nothing is added for it during checkout. Whatever total you see before you confirm the purchase is exactly what will be charged.

We email a tracking number to the address on file for your account as soon as your parcel is dispatched. That number lets you follow the shipment in two places:

• Our website: Head to the tracking page at EnnisFare, type in the number, and see delivery updates as they happen.
• Carrier website: Enter the same number on the site or mobile app of the company carrying your parcel for a fuller scan history.

Tracking data usually takes 24 to 48 hours from the moment your shipping confirmation arrives before it goes live and begins showing movement. Should nothing appear once 48 hours have gone by, reach out to our support team and we will look into it.

Deliveries are available only to addresses located in the United States. We are unable to accept orders destined for any other country, and checkout will take a US shipping address and nothing else.

When a domestic shipment runs behind because of the carrier, let our support team know; we will then open an inquiry for you.

Our aim is for every parcel to arrive without trouble, though complications do come up from time to time. The situations we see most often, and the way each one is handled, are set out below:

• Undeliverable packages: A carrier may mark a parcel undeliverable when it cannot reach the address, when repeated delivery attempts fail, or for other logistical reasons, in which case the parcel comes back to EnnisFare. Once it arrives with us, we will get in touch to either send it out again at your cost or refund what you paid for the product.
• Incorrect addresses: Where the address entered during checkout is wrong or missing information and the parcel is sent back to us, any further shipping charges needed to get the order to the right place fall to the customer.
• Refused delivery: Should a parcel be turned away on delivery and returned to EnnisFare, the return freight is charged to the customer. We may, at our discretion, refund the value of the goods less both the outbound and the return shipping charges.

Should a shipment go missing along the way or turn up damaged, let our support team know no later than 7 days after the expected delivery date, or after the day the damaged parcel reached you.

To report the problem, send us:

• The number of the order concerned
• The tracking number
• An explanation of what went wrong
• Photos of the product and its box, if you are claiming damage

We will open a claim with the carrier as soon as your report comes in. Claims of this kind are generally settled in 5 to 10 business days. Depending on what the carrier finds, we will either send a replacement or refund the affected items in full. Deciding which remedy fits best is left to EnnisFare and is judged order by order.

Supplying a full and correct delivery address at checkout is the customer's responsibility. Before you submit an order, review the street, any apartment or suite number, the city, the state, the ZIP or postal code, and the country once more.

If the address needs correcting after you have placed the order, write to us right away. We can only revise it while the order is still with us; the moment a parcel has been passed to the carrier, the destination is locked and cannot be edited.

Where a customer supplies the wrong address and the order is delivered there, EnnisFare bears no responsibility for the outcome. Reshipping to the corrected address is done at the customer's cost.

Questions about how we ship, help with an order in progress, or a delivery problem you want to report all go to our support team, who will be glad to assist. Use either of these channels:

• Email: support@ennisfare.store
• Phone: (888) 641-4903

EnnisFare Inc

890 Isaac Dr, Clarksville, TN 37040, USA

Support is staffed Monday through Friday during normal business hours, and our goal is to answer every message within one business day. When a shipping matter is time-sensitive, calling us tends to get you an answer soonest.

We are grateful that you chose to shop at EnnisFare, and we remain committed to getting your orders to you quickly and dependably.