Questions and Answers
Straight answers about ordering, delivery, returns, and payment. If something is not covered here, ask us directly.
Orders & Shipping
Open our tracking page and enter the tracking number from the shipping email we sent you. You will see the package's latest scan and an estimated delivery date.
Open the Tracking Page →We hand orders to the carrier within 1 to 3 business days, and delivery typically takes a further 5 to 12 business days depending on your state and the carrier. Delivery is free, and we ship to addresses in the United States only.
Orders go out with USPS, UPS, FedEx, or DHL. The carrier is assigned when the order is packed, based on the destination and the size of the parcel.
Yes, if the order has not left yet. Contact us straight away with the order number and the corrected address and we will update it. Once the carrier has the package, the address can no longer be changed.
Contact Support →Returns & Refunds
You can return any item within 30 days of the delivery date, whether you have opened it or not, and you do not need the original packaging. Full details are in our Refund Policy.
Read the Refund Policy →Email our support team with your order number and a brief reason for the return. We reply with a Return Merchandise Authorization (RMA) number and the return address. Once the item arrives back with us and has been checked, we issue your refund.
Contact Support →We process the refund within 5 to 10 business days of receiving and inspecting the return, back to the card you paid with. Your bank may take a few more days to show the credit on your statement.
Account & Security
Yes. Every page on the site is served over an encrypted SSL connection, and card payments are processed by PCI-DSS compliant payment providers. We never store your full card number. The charge will appear on your statement as "ENNISFARE" (or "ENNISFARE*" followed by our phone number).
We accept Visa and Mastercard. Every order is a single one-time payment. There are no subscriptions, memberships, or recurring charges, and your card details are never kept on our servers.
Yes. Send a request through our cancellation page. If the order has not shipped, we cancel it and refund the full amount to your card. If it has already shipped, it cannot be stopped in transit, but you can return it under our 30-day policy once it arrives.
Cancel an Order →Contact & Support
Email support@ennisfare.store, call (888) 641-4903, or use the form on our contact page. Whichever you choose, we reply within 24 hours.
Go to the Contact Page →The team is available Monday through Friday, 8:00 AM to 5:00 PM Central Time. Messages received outside those hours are answered on the next business day, and we aim to reply to everything within 24 hours.